At Black Rose Point, we ensure that every product is checked for quality before dispatch. However, to maintain transparency and avoid disputes, we strictly follow an ‘Open Parcel Policy’. Please read the terms below carefully before placing an order.

1. Mandatory Inspection Policy

It is COMPULSORY for every customer to open the parcel and check the product in front of the delivery personnel. You must verify:

• The quality of the fabric.
• The size and fitting.
• The color and design.
• Any physical damage or defects.

2. When Can You Return?

You can return the product ONLY while the delivery man is present at your location. You are eligible for a return if:

• The product size does not fit.
• The product is damaged or torn.
• You received the wrong product or color.
• The product does not match the picture.
• You simply changed your mind.

In such cases, please hand over the product to the delivery man immediately and pay the delivery charge.

3. No Returns Accepted After Delivery

Once the delivery person leaves your premises and you have kept the product, the sale is considered FINAL.

• We will NOT accept any return, exchange, or refund request after the delivery man has left.
• No complaints regarding size issues, fabric quality, or defects will be entertained later via phone call or message.
• We do not offer any warranty or guarantee after the product is received.

4. Delivery Charges on Return

If you choose to return the product at the time of delivery:

• You must pay the Delivery Charge to the delivery man (e.g., 80 Tk inside Dhaka, 150 Tk outside Dhaka).
• The product price does not need to be paid.

By placing an order on our website, you acknowledge and agree to these terms without exception.“