At Black Rose Point, we are dedicated to providing you with the best shopping experience. Whether you have a question about our products, need help with an order, or want to share your feedback, our support team is always ready to assist you.
Your satisfaction is our top priority. Below you will find all the ways we can help you.
📞 Contact Us Directly
If you need urgent support, feel free to call our helpline. Our team is available to answer your calls during working hours.
- Hotline:Â 01715451120
- Email:Â blackrosepointshop@gmail.com
- WhatsApp:Â 01715451120
- Working Hours:Â Saturday to Thursday (10:00 AM – 10:00 PM)
📍 Visit Our Showroom
Want to see the quality before buying? You are welcome to visit our physical outlet.
Address: Ashraf Setu Shopping Complex, Tongi, Gazipur.
📦 Order & Shipping Support
We deliver all over Bangladesh using trusted courier services.
- Inside Dhaka: Delivery takes 1-2 days. Charge: 60 Tk.
- Outside Dhaka: Delivery takes 2-3 days. Charge: 150 Tk.
- Order Tracking:Â Once your order is shipped, we will provide you with a tracking ID/Link via SMS so you can track your parcel.
🔄 Returns & Exchange Assistance
We strictly follow an Open Parcel Policy.
- You must check the product in front of the delivery man.
- If you find any issues (size, color, or defect), please return it immediately to the delivery man.
- Note:Â We do not accept returns after the delivery man has left. For more details, please visit our [Refund and Returns Policy] page.
💳 Payment Methods
To make your shopping easy, we accept:
- Cash on Delivery (COD) – Pay when you receive the product.
- Mobile Banking – bKash & Nagad payments are accepted.
Still have questions?
Please fill out the contact form below or drop us a message on our Facebook Page, and we will get back to you as soon as possible.”
